Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Deep Security Virtual Appliance (DSVA) cannot be deployed due to missing platform spec for ESXi

    • Updated:
    • 21 Jan 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 11.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When upgrading the ESXi host after registering the vCenter to the Deep Security Manager (DSM), the new ESXi version entry does not appear in NSX deployment section. This missing information can cause unsuccessful deployment of Deep Security Virtual Appliance (DSVA).

In addition, NSX may show the following error:

Agent is not deployed due to incompatible host.

Details
Public

Workaround 1: Manually add the ESXi version entry

  1. Log on to the vCenter web console and access Networking & Security.
  2. Navigate to Service Definition > Trend Micro Deep Security.
  3. Click the Deployment tab.
  4. Add the ESXi version entry that you installed (e.g. 6.*), and provide the same OVF URL information similar to the other entries.

    Add the ESXi version entry that you installed

  5. Save the changes.
  6. Re-deploy the package.

Workaround 2: Trigger a vCenter sync from Deep Security Manager console

  1. Log on to the Trend Micro Deep Security Manager console.
  2. Right-click the vCenter entry and select Synchronize Now to trigger a force sync. It will update the current ESXi version to NSX deployment section.

    Force synchronize vCenter

  3. Re-deploy the package.

If you encounter a failed status after the deployment, check this article "Service Trend Micro Deep Security will need to be redeployed..." alarm shows on NSX manager.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1121783
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.