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Trend Micro Remote Manager (TMRM) Systems Upgrade on January 9, 2019 for version 5.8 release

    • Updated:
    • 9 Jan 2019
    • Product/Version:
    • Remote Manager 5.8
    • Platform:
    • N/A N/A
Summary

Trend Micro will be performing a Scheduled Maintenance on January 9, 2019 for TMRM. This article will provide you the details for this maintenance.

Details
Public

Maintenance Schedule

Region: United States, Latin America Regions, Japan, APEC, Others

Date and Time (GMT+8)Los AngelesBerlinTokyo
2019/01/09, 19:00Wed 03:00Wed 12:00Wed 20:00

Region: Europe, Middle East, Africa

Date and Time (GMT+8)Los AngelesBerlinTokyo
2019/01/09, 10:00Tue 18:00Wed 03:00Wed 11:00

Maintenance Type: Service Upgrade

Impact on Service

There is no expected service downtime during the maintenance period.

What's New

FeaturesDescription
Kaseya SaaS integration and enhancements
  • The Trend Micro Worry-Free Services Plug-in for Kaseya supports both on-premises and SaaS environments.
  • Scan support enhancements for Normal Scan, Aggressive Scan, and Stop Scan features
  • Password support when attempting to unload or uninstall Security Agents
  • The Security Agent Deployment Exception List allows you to prevent the automatic or manual installation of Security Agents on selected endpoints.
  • Enhanced ticket support provides new ticket types and allows you to configure the types of events that generate tickets in the Kaseya system.
ConnectWise Automate enhancements
  • Scan support enhancements for Normal Scan, Aggressive Scan, and Stop Scan features
  • Password support when attempting to unload or uninstall Security Agents
  • The Security Agent Deployment Exception List allows you to prevent the automatic or manual installation of Security Agents on selected endpoints.
  • Enhanced ticket support provides new ticket types and allows you to configure the types of events that generate tickets in the ConnectWise Automate system.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Technical Support directly or your assigned Customer Service Manager.

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Solution Id:
1121908
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