Summary
Whenever you try to sync internal AD to Apex Central™ it is unsuccessful. You are getting "Files uploaded: unsuccessful" after you run ADSyncAgentTool.exe –s.
After you check the command tracking, you notice the "JWT token validation unsuccessful, IP: <IP Address>" error under case description and the time Issued on "Received AD sync data from agent" is different from your time in your AD.
Details
Normally, the cause of this issue is due to an expired JWT Token. To resolve the issue, kindly make sure of the following:
- The time on the AD is the same as with the Apex Central™ Time. If they are different, you need to adjust the time and sync it with Apex Central™.
- In any case where the AD time can’t be changed, kindly modify the AgentExpTimeSec setting in ADSyncAgentTool.exe.Config. By default, it is set to "300 seconds" (5 Minutes).
- Once the time has been changed, kindly run the following command again:
ADSyncAgentTool.exe –s
It should be successful.
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