Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to sync Active Directory (AD) to Apex Central™

    • Updated:
    • 18 Jan 2019
    • Product/Version:
    • Apex Central™ X.X
    • Apex One™ X.X
    • Platform:
    • N/A N/A
Summary

Whenever you try to sync internal AD to Apex Central™ it is unsuccessful. You are getting "Files uploaded: unsuccessful" after you run ADSyncAgentTool.exe –s.

CMD

After you check the command tracking, you notice the "JWT token validation unsuccessful, IP: <IP Address>" error under case description and the time Issued on "Received AD sync data from agent" is different from your time in your AD.

Command Details

Details
Public

Normally, the cause of this issue is due to an expired JWT Token. To resolve the issue, kindly make sure of the following:

  • The time on the AD is the same as with the Apex Central™ Time. If they are different, you need to adjust the time and sync it with Apex Central™.
  • In any case where the AD time can’t be changed, kindly modify the AgentExpTimeSec setting in ADSyncAgentTool.exe.Config.
     
    By default, it is set to "300 seconds" (5 Minutes).
  • Once the time has been changed, kindly run the following command again:

    ADSyncAgentTool.exe –s

    It should be successful.

    CMD

    Command Details

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1121958
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.