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Unable to install Deep Security Agent on AWS Workspace with Amazon Linux 2 OS

    • Updated:
    • 24 Jan 2019
    • Product/Version:
    • Deep Security 11.0
    • Platform:
    • N/A N/A
Summary

Customers may not successfully install Deep Security Agent (DSA) on AWS Workspace if the operation system is Amazon Linux 2. This issue affects versions 11.0.418 (and higher), 11.2, and 11.3.

Details
Public

Root Cause

In the agent package, the platform validator cannot successfully detect the Amazon Linux 2.

Workaround

  1. Add an empty file /tmp/ignore_agent_installer_check to skip the platform validation.

    $ touch /tmp/ignore_agent_installer_check

  2. Reinstall the agent again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1121976
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