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Troubleshooting and resolving installation issues in OfficeScan

    • Updated:
    • 27 Feb 2019
    • Product/Version:
    • OfficeScan XG
    • Platform:
    • N/A N/A
Summary

This article provides troubleshooting and resolution steps for when you encounter issues during the following scenario:

  • You are unable to install the OfficeScan server
  • Installing the OfficeScan server gives you the error below:

    Unable to continue installation. The IIS Web server service on this endpoint is not running. Start the IIS Web server service and try again.

    OSCE installation error

Details
Public

To troubleshoot the issue:

  1. Go to services.msc and check if the WWW Publishing and IIS Services are running.

    If they are running, restart both services and try to reinstall the OfficeScan server.

    OSCE installation error

    OSCE installation error

  2. Check the IIS manager to see if there are remnants of the old OfficeScan installation.

    Make sure that there are no sites and app pools present.

    OSCE installation error

    OSCE installation error

  3. Check OFCMAS.log for a more detailed error.

    OSCE installation error

    Based on the log, it can see IIS and the error says that it is not started even if the services are running.

  4. Restart the server and restart the OfficeScan installation.

    If you are still getting the same error, proceed to step 5.

  5. Check the Default Web Site in IIS Manager.

    You will find that it is not running.

    OSCE installation error

    OSCE installation error

  6. Manually start the Default Web Site.

    You will get the following error:

    This website cannot be started. Another website may be using the same port.

    OSCE installation error

  7. Check which services/applications are using the ports (80 & 443) on the Default Web Site.

    OSCE installation error

  8. Use the Windows Task Manager to disable the processes that is using the port via the Process ID.

    OSCE installation error

  9. After stopping the process(es), double-check until there are no more process(es) hooked to the Default Web Site.

    OSCE installation error

  10. Make sure that there are no more running processes attached to the Default Web Site.

    OSCE installation error

  11. Access IIS Manager and start the Default Web Site.

    OSCE installation error

  12. Once the Default Web Site has started, proceed with the installation.
  • OfficeScan server installation checks for the availability of the Default Site in IIS.
  • It will also check if the IIS Service and WWW Publishing service are running.
  • The default site is stopped.
  • Some programs using the Default site is preventing it from starting.
  • Those programs are using the ports 80 and 443.
  1. Check IIS Service and WWW Publishing service to see if they are running.
  2. If they are running, check if Default Site is present in the IIS Manager:
    • If the Default Site is not present, create a new Default Site.
    • If the Default Site is present, make sure that it is running.
  3. Proceed with the installation.

    OSCE installation error

Premium
Internal
Rating:
Category:
Troubleshoot; Install; SPEC
Solution Id:
1122091
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