This article provides troubleshooting and resolution steps for when you encounter issues during the following scenario:
To troubleshoot the issue:
- Go to services.msc and check if the WWW Publishing and IIS Services are running.
If they are running, restart both services and try to reinstall the OfficeScan server.
- Check the IIS manager to see if there are remnants of the old OfficeScan installation.
Make sure that there are no sites and app pools present.
- Check OFCMAS.log for a more detailed error.
Based on the log, it can see IIS and the error says that it is not started even if the services are running.
- Restart the server and restart the OfficeScan installation.
If you are still getting the same error, proceed to step 5.
- Check the Default Web Site in IIS Manager.
You will find that it is not running.
- Manually start the Default Web Site.
You will get the following error:
This website cannot be started. Another website may be using the same port.
- Check which services/applications are using the ports (80 & 443) on the Default Web Site.
- Use the Windows Task Manager to disable the processes that is using the port via the Process ID.
- After stopping the process(es), double-check until there are no more process(es) hooked to the Default Web Site.
- Make sure that there are no more running processes attached to the Default Web Site.
- Access IIS Manager and start the Default Web Site.
- Once the Default Web Site has started, proceed with the installation.
- OfficeScan server installation checks for the availability of the Default Site in IIS.
- It will also check if the IIS Service and WWW Publishing service are running.
- The default site is stopped.
- Some programs using the Default site is preventing it from starting.
- Those programs are using the ports 80 and 443.