Summary
After installing the TMSM agent, the following error message can be seen:
“Protection at risk. The agent is not registered to any server.”
Details
To resolve this issue, do the following:
- Test the connection between the agent and server using the commands:
- Ping <Apex One (Mac) server IP Address>
- nc -vz <Apex One (Mac) server IP Address> <port>
- Ping <Apex One (Mac) server FQDN>
- nc -vz <Apex One (Mac) server IP Address> <port>
- The default port is 61617.
- There should be 2 or 4 connection test that results to PASS to ensure the connection.
- Ensure that the <port> used is open for agent-to-server communication.
- Check if the Apex One SSL certificate is expired. If expired, renew the certificate by referring to this article.
- Open Command Prompt with admin rights, navigate to ..\Trend Micro\Apex One\Addon\TMSM\, and then launch the restart_TMSM.bat file. This will restart the service to make the TMSM agent package reflect the new changes.
- Get the install package from Apex One (Mac) web console > Agents > Agent Setup Files and redo the agent installation on the Mac computer.
