When doing a query for the Web Reputation or File Reputation, the following error message appears:
Cannot read monitor.ini configuration file. Verify if the file exists or check the file permissions. [errcode: 411].
This issue can happen if the monitor.ini file is missing. Check if the file exists in the /var/tmcss/conf directory.
If the file is missing, do the following steps:
- Login to SPS via ssh and log on as root
- Run the following command simultaneously:
chown webserv:webserv /var/tmcss/conf/monitor.ini
- Check the console if the issue still persists.
If the monitor.ini file is present on the /var/tmcss/conf directory, or if the issue persists, get additional assistance by contacting Trend Micro Technical Support.