Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

FQDN does not appear as an option when installing Apex Central

    • Updated:
    • 22 Mar 2019
    • Product/Version:
    • Apex Central All.All
    • Platform:
    • Windows 2012 Server R2
    • Windows 2016 Server
Summary

During the Apex Central setup process, the IP address dropdown does not show the option to use FQDN when specifying the host address for the Apex Central server.

This article discusses the steps that you can do when the FQDN cannot be selected during the installation of Apex Central.

Details
Public

This issue can happen if the DNS Suffix of the NIC is empty. There are two workarounds for this issue:

If the machine uses DHCP, the DHCP can configure the DNS Suffix to use a domain name.

Configure or set the DNS Suffix prior to installation of Apex Central. This can be done when:

  • The machine uses Static IP
  • You do not prefer to permanently set the DNS Suffix from DHCP

To configure the DNS Suffix, do the steps below:

  1. Open the Run window, type "ncpa.cpl", and then click OK.

    Network Properties

    This will open the Network Connections window.

  2. Right-click the connection that you want to change, and then select Properties. If prompted, provide the Administrator password or confirmation.
  3. Under the "This connection uses the following items" section, select IPv4 or IPv6, whichever is applicable.
  4. Click Properties.
  5. Click the Advance button.
  6. On the new window, go to the DNS tab.
  7. Provide the DNS Suffix for this connection.

    Advanced TCp/IP Settings

After setting the DNS Suffix, install Apex Central again. The DNS Suffix can be removed after the installation of Apex Central.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122304
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.