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AD User Accounts are no longer managable after upgrading to Control Manager (TMCM) 7.0

    • Updated:
    • 26 Mar 2019
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise R2
    • Windows 2008 R2
    • Windows 2008 Server
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
    • Windows 2016 Datacenter
    • Windows 2016 Server
    • Windows 2016 Standard
Summary
After upgrading to TMCM 7.0, AD user accounts cannot be managed anymore.
Details
Public

To resolve the issue, perform the following steps:

  1. Stop the following TMCM services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
    • World Wide Web Publishing Service
  2. Create a backup of the following files:
    • ..Control Manager\SystemConfiguration.xml
    • ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
  3. Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
  4. Run the following commands one at a time:
    • XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
    • XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
    • copy SystemConfiguration.xml WebUI\WebApp\App_Data\
  5. Start the TMCM services again and check if the issue is resolved.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1122329
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