Summary
After upgrading to TMCM 7.0, AD user accounts cannot be managed anymore.
Details
To resolve the issue, perform the following steps:
- Stop the following TMCM services:
- Trend Micro Control Manager
- Trend Micro Management Infrastructure
- World Wide Web Publishing Service
- Create a backup of the following files:
- ..Control Manager\SystemConfiguration.xml
- ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
- Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
- Run the following commands one at a time:
- XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
- XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
- copy SystemConfiguration.xml WebUI\WebApp\App_Data\
- Start the TMCM services again and check if the issue is resolved.