AD User Accounts are no longer managable after upgrading to Control Manager (TMCM) 7.0

Summary

After upgrading to TMCM 7.0, AD user accounts cannot be managed anymore.

Details

To resolve the issue, perform the following steps:

Stop the following TMCM services:
- Trend Micro Control Manager
- Trend Micro Management Infrastructure
- World Wide Web Publishing Service
Create a backup of the following files:
- ..Control Manager\SystemConfiguration.xml
- ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
Run the following commands one at a time:
- XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
- XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
- copy SystemConfiguration.xml WebUI\WebApp\App_Data\
Start the TMCM services again and check if the issue is resolved.

Rating:

Category:

Troubleshoot

Solution Id:

1122329

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