Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

AD User Accounts are no longer managable after upgrading to Control Manager (TMCM) 7.0

    • Updated:
    • 26 Mar 2019
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2008
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise R2
    • Windows 2008 R2
    • Windows 2008 Server
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
    • Windows 2016 Datacenter
    • Windows 2016 Server
    • Windows 2016 Standard
Summary
After upgrading to TMCM 7.0, AD user accounts cannot be managed anymore.
Details
Public

To resolve the issue, perform the following steps:

  1. Stop the following TMCM services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
    • World Wide Web Publishing Service
  2. Create a backup of the following files:
    • ..Control Manager\SystemConfiguration.xml
    • ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
  3. Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
  4. Run the following commands one at a time:
    • XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
    • XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
    • copy SystemConfiguration.xml WebUI\WebApp\App_Data\
  5. Start the TMCM services again and check if the issue is resolved.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122329
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.