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AD User Accounts are no longer managable after upgrading to Control Manager (TMCM) 7.0

- Updated:
- 26 Mar 2019
- Product/Version:
- Control Manager 7.0
- Platform:
- Windows 2008
- Windows 2008 Datacenter
- Windows 2008 Datacenter R2
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Enterprise R2
- Windows 2008 R2
- Windows 2008 Server
- Windows 2008 Server R2
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server
- Windows 2012 Server R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2016
- Windows 2016 Datacenter
- Windows 2016 Server
- Windows 2016 Standard

Summary

After upgrading to TMCM 7.0, AD user accounts cannot be managed anymore.

Details

To resolve the issue, perform the following steps:

Stop the following TMCM services:
- Trend Micro Control Manager
- Trend Micro Management Infrastructure
- World Wide Web Publishing Service
Create a backup of the following files:
- ..Control Manager\SystemConfiguration.xml
- ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
Run the following commands one at a time:
- XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
- XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
- copy SystemConfiguration.xml WebUI\WebApp\App_Data\
Start the TMCM services again and check if the issue is resolved.

Rating:

Category:

Troubleshoot

Solution Id:

1122329

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