Summary
Trend Micro will be performing a scheduled maintenance on Trend Micro Remote Manager (TMRM) during the following time period:
Maintenance Schedule
Region: United States, Latin America Regions, Japan, APEC, Others
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2019/04/02, 19:00 | Tue 04:00 | Tue 13:00 | Tue 20:00 |
Region: Europe, Middle East, Africa
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2019/04/02, 10:00 | Mon 19:00 | Tue 03:00 | Tue 11:00 |
Maintenance Type: Service Upgrade
Details
Impact on Service
There is no expected service downtime during the maintenance period.
What's New
| Features | Description |
|---|---|
| New Event Notifications for Worry-Free Business Security Services | The following system event notifications are available for Worry-Free Business Security Services customers:
|
| Customer Search Capability in Kaseya Plug-in | You can filter results on the Kaseya customer page based on the Kaseya Organization Name. |
| Customizable Ticket Settings for ConnectWise Manage | You can use Ticket profiles to allow Remote Manager to send event notifications to specific service boards in ConnectWise Manage, which you can then use to create global, or customer-specific tickets on a per event basis |
- For ConnectWise ticketing improvement, partners need to contact Technical Support to enable the feature and ConnectWise should already be integrated with TMRM.
- Starting with version 5.9, Long Beta mode will no longer be available since TMRM will now have a Feature Flag mechanism that controls feature availability for partners. The Export Detection Summary feature in Long Beta mode will still be available for partners who are using it. Please contact Technical Support if you need to enable this feature.
We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.
If you have any questions or concerns, please contact Trend Micro Technical Support directly or your assigned Customer Service Manager.
