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Resolving error codes that appear when updating Apex One Vulnerability Protection

    • Updated:
    • 11 Apr 2019
    • Product/Version:
    • Apex Central All.All
    • Apex One All.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 2012 R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

Understand the Active Update errors that may appear in Apex One when updating a component. The list below will help you identify the root cause of the update problem.

VP Error Codes

Details
Public

The table below shows the Active Update errors and their descriptions:

Internal Error (Error Code)SituationSuggested Action
201512001Failure when starting the Apex One Vulnerability Protection Service on the Security AgentRemove Apex One Vulnerability Protection and re-deploy it with Policy enabled.
201512002Failure when stopping the Apex One Vulnerability Protection Service on the Security AgentExecute command "sc stop iVPAgent" manually to stop the Vulnerability Protection Service on the Security Agent.
201512003Failure when starting the Network Driver on the Security Agent
  1. Make sure the value of the registry key \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tbimdsa\Start is set to "1". Modify it if it's not "1".
  2. Execute command "sc start tbimdsa" manually to start the Network Driver Service.

    If Network Driver Service fails to start in Step 2, remove Apex One Vulnerability Protection and re-deploy it with Policy enabled.

201512004Failure when creating the named pipe for the Apex One Vulnerability Protection Service on the Security AgentTurn off Apex One Self Protection, then restart the service on the Security Agent.
201512005Failure when cleaning the in-used setting in the driverTurn off Apex One Self Protection, then restart the service on the Security Agent.
201512006The Network Driver is not runningExecute command "sc start tbimdsa" manually to start the Network Driver Service.
201512007Failure when removing the configuration file (config.tbf)Check if there are any processes that might lock the file in the Apex One Vulnerability Protection folder. Terminate the process and try to deploy the same Agent Policy again.
201512008Failure when creating the named pipe for the Network DriverTurn off Apex One Self Protection, then restart the service on the Security Agent.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1122467
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