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Resolving error codes that appear when updating Apex One Vulnerability Protection

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Apex Central 2019
    • Apex Central All.All
    • Apex One 2019
    • Apex One All.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 2012 R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

Understand the Active Update errors that may appear in Apex One when updating a component. The list below will help you identify the root cause of the update problem.

VP Error Codes

Details
Public

The table below shows the Active Update errors and their descriptions:

Internal Error (Error Code)SituationSuggested Action
201512001Failure when starting the Apex One Vulnerability Protection Service on the Security Agent

Remove Apex One Vulnerability Protection and re-deploy it with Policy enabled:

  1. On the Apex Central web console, navigate to Policies > Policy Management.
  2. Under Product, select "Apex One Agent" and modify the Policy that has the Integrated Vulnerability Protection enabled.
  3. Under Vulnerability Protection Settings, uncheck "Enable Vulnerability Protection".
  4. Click Deploy **.
  5. On the agent side, verify if the Integrated Vulnerability Protection is disabled.
201512002Failure when stopping the Apex One Vulnerability Protection Service on the Security Agent

Stop the Trend Micro Vulnerability Protection Service (Agent) service:

  1. Open a command prompt with administrative privileges.
  2. Manually execute the following command to stop the Vulnerability Protection Service on the Security Agent:

    sc stop iVPAgent

201512003Failure when starting the Network Driver on the Security Agent

Check if the registry key of Integrated Vulnerability Protection is enabled:

  1. Make sure the value of the registry key \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tbimdsa\Start is set to "1". Modify it if it's not "1".
  2. Manually execute the following command to start the Network Driver Service:

    sc start tbimdsa

    If Network Driver Service fails to start, remove Apex One Vulnerability Protection and re-deploy it with Policy enabled.

201512004Failure when creating the named pipe for the Apex One Vulnerability Protection Service on the Security Agent

Turn off Apex One Self Protection, then restart the service on the Security Agent:

  1. On Apex Central, navigate to Policies > Policy Management.
  2. Select the Policy and modify it under Privileges and Other Settings.
  3. Tick the following options:

    Security Agent Self Protection

  4. Click Deploy.
201512005Failure when cleaning the in-used setting in the driver

Turn off Apex One Self Protection:

  1. On Apex Central, navigate to Policies > Policy Management.
  2. Select the Policy and modify it under Privileges and Other Settings.
  3. Tick the following options:

    Security Agent Self Protection

  4. Restart the Vulnerability Protection Service on the Security Agent.
201512006The Network Driver is not running

Start the network kernel driver:

  1. Open a command prompt with administrative privileges.
  2. Manually execute the following command to start the Network Driver Service:

    sc start tbimdsa

201512007Failure when removing the configuration file (config.tbf)Check if there are any processes that might lock the file in the Apex One Vulnerability Protection folder. Terminate the process and try to deploy the same Agent Policy again.
201512008Failure when creating the named pipe for the Network Driver

Turn off Apex One Self Protection, then restart the Security Agent:

  1. On Apex Central, navigate to Policies > Policy Management.
  2. Select the Policy and modify it under Privileges and Other Settings.
  3. Tick the following options:

    Security Agent Self Protection

201512009Failure to install driver due to restriction of number of installed network drivers

Refer to the following KB article: Unable to deploy Apex One Vulnerability Protection driver due to cap on installed network drivers

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1122467
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