Understand the Active Update errors that may appear in Apex One when updating a component. The list below will help you identify the root cause of the update problem.
The table below shows the Active Update errors and their descriptions:
| Internal Error (Error Code) | Situation | Suggested Action |
|---|---|---|
| 201512001 | Failure when starting the Apex One Vulnerability Protection Service on the Security Agent | Remove Apex One Vulnerability Protection and re-deploy it with Policy enabled:
|
| 201512002 | Failure when stopping the Apex One Vulnerability Protection Service on the Security Agent | Stop the Trend Micro Vulnerability Protection Service (Agent) service:
|
| 201512003 | Failure when starting the Network Driver on the Security Agent | Check if the registry key of Integrated Vulnerability Protection is enabled:
|
| 201512004 | Failure when creating the named pipe for the Apex One Vulnerability Protection Service on the Security Agent | Turn off Apex One Self Protection, then restart the service on the Security Agent:
|
| 201512005 | Failure when cleaning the in-used setting in the driver | Turn off Apex One Self Protection:
|
| 201512006 | The Network Driver is not running | Start the network kernel driver:
|
| 201512007 | Failure when removing the configuration file (config.tbf) | Check if there are any processes that might lock the file in the Apex One Vulnerability Protection folder. Terminate the process and try to deploy the same Agent Policy again. |
| 201512008 | Failure when creating the named pipe for the Network Driver | Turn off Apex One Self Protection, then restart the Security Agent:
|
