Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Installing Mobile Security for Enterprise on iOS 12.2

    • Updated:
    • 30 Apr 2019
    • Product/Version:
    • Mobile Security for Enterprise 9.8
    • Platform:
    • iOS All
Summary

This article introduces the enrollment behavior of iOS 12.2, which is different from the previous iOS versions. The change request is not caused by Trend Micro Mobile Security (TMMS) for Enterprise, but by iOS itself.

Details
Public

To enroll TMMS agent:

  1. Prepare an Apple device with iOS 12.2 installed, and then install the TMMS security agent from App Store.
  2. Tap to open the TMMS security agent app.

    TMMS agent icon

  3. Scan the QR code or manually enter the key to enroll the device. The device will automatically open a link in a browser.

    Scan QR code or manually enroll

  4. Once the browser shows a pop-up message to request download and install profile(s), including CA and enrollment profile, tap OK.

    Mobile device requires root CA

  5. On the pop-up window stating the device tries to download the dedicated file(s), tap Allow.

    Allow download

  6. Tap Close when the file has been downloaded.

    Profile downloaded

  7. Continue tapping Allow or Close until the device shows the message "Open this page in 'ENT Security'?"

    Open ENT Security?

  8. Hold this page and do NOT tap Open yet. Instead, do one of the following:
    • For versions before iPhone X, directly press the Home button of the device.
    • For iPhone X and above, swipe up from the bottom edge of the screen to go to Home.

    iPhone home screen

  9. Tap Settings on the Home screen.

    Go to Settings

  10. Navigate to General > Profile.

    Navigate to General > Profile

  11. Tap the MDM Enrollment Profile.

    MDM Enrollment Profile

  12. Tap Install. During the profile installation, you will be requested to input the device passcode.

    MDM profile installation

  13. If the following message appears, tap Trust.

    Trust profile source

  14. Once the profile installation finished, tap Done.

    MDM profile has been installed

  15. Go back to the browser page and tap Open.

    Open ENT Security?

  16. Verify that the TMMS security agent has been enrolled successfully.

    TMMS agent has been installed

 
It is highly recommended to enroll an Apple device using the procedure above. Otherwise, the enrollment may fail. If the enrollment failed, open the TMMS security agent app to repeat the procedure from Step 3.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1122571
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.