Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Apex One™ as a Service monthly scheduled maintenance (May)

    • Updated:
    • 14 May 2019
    • Product/Version:
    • Apex One as a Service All.All
    • Platform:
    • N/A N/A
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates during the following maintenance period:

Central US Region

  • Start Date/Time: 2019-05-15 03:00:00 (GMT+0)
  • End Date/Time: 2019-05-15 11:00:00 (GMT+0)

West Europe Region

  • Start Date/Time: 2019-05-15 01:00:00 (GMT+0)
  • End Date/Time: 2019-05-15 06:00:00 (GMT+0)

Southeast Asia & Australia East Region

  • Start Date/Time: 2019-05-15 06:00:00 (GMT+0)
  • End Date/Time: 2019-05-15 11:00:00 (GMT+0)
Details
Public

Impact during maintenance period

  • New customers will be unable to prepare their Trend Micro Apex One™ as a Service console during the change period.
  • Existing customers will be unable to change their Trend Micro Apex One™ as a Service policies or settings during the change period.
 
  • Downtime for each provision is expected to be around one (1) hour within the maintenance period.
  • All endpoints with the Apex One or Apex One (Mac) Security Agent are still protected during the maintenance period.

Datacenter regions are based on their Apex One as a Service license. A separate email will be sent out to customers' CLP accounts for their provision’s maintenance period.

Please refer to this article for monthly maintenance schedule and release notes.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1122609
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles