Trend Micro Apex One™ as a Service monthly scheduled maintenance (May)

- Updated:
- 14 May 2019
- Product/Version:
- Apex One as a Service
- Apex One as a Service All.All
- Platform:
- N/A N/A

Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates during the following maintenance period:

Central US Region

Start Date/Time: 2019-05-15 03:00:00 (GMT+0)
End Date/Time: 2019-05-15 11:00:00 (GMT+0)

West Europe Region

Start Date/Time: 2019-05-15 01:00:00 (GMT+0)
End Date/Time: 2019-05-15 06:00:00 (GMT+0)

Southeast Asia & Australia East Region

Start Date/Time: 2019-05-15 06:00:00 (GMT+0)
End Date/Time: 2019-05-15 11:00:00 (GMT+0)

Details

Impact during maintenance period

New customers will be unable to prepare their Trend Micro Apex One™ as a Service console during the change period.
Existing customers will be unable to change their Trend Micro Apex One™ as a Service policies or settings during the change period.

Downtime for each provision is expected to be around one (1) hour within the maintenance period.
All endpoints with the Apex One or Apex One (Mac) Security Agent are still protected during the maintenance period.

Datacenter regions are based on their Apex One as a Service license. A separate email will be sent out to customers' CLP accounts for their provision’s maintenance period.

Please refer to this article for monthly maintenance schedule and release notes.

For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Update

Solution Id:

1122609

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