Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"License Expired" error shows while activating the Full Disk Encryption server license

    • Updated:
    • 11 Jun 2019
    • Product/Version:
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Standard 64-bit
    • Windows 2008 Server R2
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows XP SP3 32-bit
Summary

The error message "License Expired" appears during the activation of Full Disk Encryption (FDE) server license. This happens in an environment that uses a proxy settings.

Details
Public

The issue occurs because the ProxyPort is set to 3128 hexadecimal, which is equal to 12584 decimal.

To resolve the issue:

  1. Go to registry key HKEY_LOCAL_MACHINE\SOFTWARE\Trend Micro, Inc.\NetworkProxy.
  2. Set the value of ProxyPort to 3128 Decimal, which is equal to c38 hexadecimal.
  3. Activate the license again.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1122613
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles