"License Expired" error shows while activating the Full Disk Encryption server license

- Updated:
- 11 Jun 2019
- Product/Version:
- Endpoint Encryption 5.0
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit
- Windows 2003 Standard 64-bit
- Windows 2008 Server R2
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows 8 32-Bit
- Windows 8 64-Bit
- Windows 8.1 32-Bit
- Windows 8.1 64-Bit
- Windows Embedded POSReady 7 (32-bit/64-bit)
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows Vista SP1 32-bit / 64-bit
- Windows XP SP3 32-bit

Summary

The error message "License Expired" appears during the activation of Full Disk Encryption (FDE) server license. This happens in an environment that uses a proxy settings.

Details

The issue occurs because the ProxyPort is set to 3128 hexadecimal, which is equal to 12584 decimal.

To resolve the issue:

Go to registry key HKEY_LOCAL_MACHINE\SOFTWARE\Trend Micro, Inc.\NetworkProxy.
Set the value of ProxyPort to 3128 Decimal, which is equal to c38 hexadecimal.
Activate the license again.

Rating:

Category:

Troubleshoot

Solution Id:

1122613

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