Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Deep Security Agent uninstallation or upgrade issues on Solaris 11.0

    • Updated:
    • 13 Jun 2019
    • Product/Version:
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Platform:
    • Solaris 11.0
Summary

The issue only happens after an initial upgrade of Deep Security Agent (DSA) on Solaris 11.0. Agent uninstallation might fail and any incremental upgrade afterwards might fail as well.

It happens because the IPS package manager is still referencing the previous agent version.

Details
Public

Before proceeding to the solutions below, make sure the Solaris version is 11.0.

# uname -a
SunOS unixTestingDSA.dslab.local 5.11 11.0 sun4v sparc sun4v

Uninstall Issue

If the Deep Security Agent was previously upgraded, then uninstallation might fail with the following or related reasons:

# pkg uninstall ds-agent
Creating Plan \pkg: Unknown publisher 'trendmicro'.
# pkg uninstall ds-agent
Creating Plan \
Errors were encountered while attempting to retrieve package or file data for
the requested operation.
Details follow:

file protocol error: code: 37
URL: 'file:///var/opt/ds_agent/ips_repo/publisher/trendmicro/pkg/security%252Fds-agent/12.0.0.280%252C5.11%253A20190426T232240Z'.
(happened four times)

If either of these errors occurs, remove the IPS package manager cache and try to uninstall the agent again.

# rm -rf /var/pkg/cache
# pkg uninstall ds-agent
# pkg unset-publisher trendmicro

Upgrade Issue

If the Deep Security Agent upgrade procedure fails, do the following:

  1. Remove the IPS package manager cache.
    # rm –rf /var/pkg/cache
  2. Upgrade the agent again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1122935
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.