"The site is not secure..." message appears when accessing the Modify Spyware/Grayware configuration page of Worry-Free Business Security (WFBS) 10.0

- Updated:
- 28 Jun 2019
- Product/Version:
- Worry-Free Business Security Standard/Advanced 10.0
- Platform:
- Windows 10

Summary

When using Microsoft Edge browser to access the Modify Spyware/Grayware Approved List page, one of the following issues happen:

Blank page is seen
"This site is not secure" message is shown
Time-out prompt appears

This issue also happens whenever the “Modify Spyware/Grayware Approved List” page is accessed through the following:

Devices > Configure Policy
Scans > Manual Scan
Scans > Scheduled Scan

Details

As a wordaround, the Web Certificate of the WFBS console needs to be exported, and then import the certificate to the Root CA. Do the following steps:

Visit the Web Console with the URL, and click the Certificate Error and View Certificate.
https://<Hostname or IP Address of the Security Server>/officescan/default_smb.htm
Click Export to file and Save it to Desktop.
Right-click on the exported web certificate, then select Install Certificate.
Click Open. The Certificate Import Wizard will appear.
Select Local Machine, and then click Next.
Select Place all certificates in the following store and click Browse....
Select Trusted Root Certification Authorities, click OK, and then Next.
Click Finish, to complete the import of the Web Certificate.
A prompt will appear to inform you that the import was successful.
Restart the Microsoft Edge browser, and check if the “Modify Spyware/Grayware Approved List” can be accessed without issues.