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"The site is not secure..." message appears when accessing the Modify Spyware/Grayware configuration page of Worry-Free Business Security (WFBS) 10.0

    • Updated:
    • 28 Jun 2019
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 10.0
    • Platform:
    • Windows 10
Summary

When using Microsoft Edge browser to access the Modify Spyware/Grayware Approved List page, one of the following issues happen:

  • Blank page is seen

    Blank Page

  • "This site is not secure" message is shown

    Not Secure

  • Time-out prompt appears

    Timed out

This issue also happens whenever the “Modify Spyware/Grayware Approved List” page is accessed through the following:

  • Devices > Configure Policy
  • Scans > Manual Scan
  • Scans > Scheduled Scan
Details
Public

As a wordaround, the Web Certificate of the WFBS console needs to be exported, and then import the certificate to the Root CA. Do the following steps:

  1. Visit the Web Console with the URL, and click the Certificate Error and View Certificate.
    https://<Hostname or IP Address of the Security Server>/officescan/default_smb.htm

    Website Problem

  2. Click Export to file and Save it to Desktop.

    Export certificate

  3. Right-click on the exported web certificate, then select Install Certificate.

    Install Certificate

  4. Click Open. The Certificate Import Wizard will appear.

    File Security Warning

  5. Select Local Machine, and then click Next.

    Certificate Import Wizard

  6. Select Place all certificates in the following store and click Browse....

    Certificate Store

  7. Select Trusted Root Certification Authorities, click OK, and then Next.

    Root CA

  8. Click Finish, to complete the import of the Web Certificate.

    Import Certificate Summary]

  9. A prompt will appear to inform you that the import was successful.

    Import Success

  10. Restart the Microsoft Edge browser, and check if the “Modify Spyware/Grayware Approved List” can be accessed without issues.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123057
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