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"VM needs to be rebooted..." shows while the deployment of Deep Security Service on NSX failed

    • Updated:
    • 1 Jul 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 11.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When deploying the Deep Security Virtual Appliance on NSX, the installation status shows "Failed" with reason "VM needs to be rebooted for some changes to be made/take effect". Clicking the Resolve button does not fix the issue.

VM needs to be rebooted for some changes to be made/take effect

Upon checking the NSX vsm.log, it shows the following errors:

2019-03-27 16:02:09.491 GMT ERROR taskScheduler-3 EndpointPartnerDeploymentPlugin:128 - - [nsxv@6876 comp="nsx-manager" errorCode="MP90037" subcomp="manager"] No service instance id found for deployment unit deploymentunit-8
2019-03-27 16:02:09.492 GMT ERROR taskScheduler-3 PluginCallTask:170 - - [nsxv@6876 comp="nsx-manager" subcomp="manager"] error while executing deployment plugin endpoint_partner_plugin com.vmware.vshield.vsm.fabric.FabricDeploymentException: null
2019-03-27 16:25:27.839 GMT INFO taskScheduler-29 SIEventHelper:212 - - [nsxv@6876 comp="nsx-manager" subcomp="manager"] SysEvent-Detailed-Message :(Kept only in logs) :: REST Request Failure
2019-03-27 16:25:27.841 GMT INFO taskScheduler-29 EventServiceImpl:119 - - [nsxv@6876 comp="nsx-manager" subcomp="manager"] [SystemEvent] Time:'Wed Mar 27 16:25:27.839 GMT 2019', Severity:'Critical', Event Source:'Service Insertion Rest Client', Code:'500605', Event Message:'REST Request Failed for: DELETE on https://AVManager.test.com:4119/rest/vmware/2.0/agents/{agentIds}.', Module:'Service Insertion', Universal Object:'false'
2019-03-27 16:25:27.843 GMT INFO systemEventsPool-1 VcConnection$1:227 - - [nsxv@6876 comp="nsx-manager" subcomp="manager"] Invoking ExtensionManager.findExtension on ExtensionManager, operationID=opId-7c874-3108917
2019-03-27 16:25:27.847 GMT ERROR taskScheduler-29 PluginCallTask:170 - - [nsxv@6876 comp="nsx-manager" subcomp="manager"] error while executing deployment plugin partner_callback_plugin com.vmware.vshield.vsm.si.exception.ServiceInsertionException: 404
Details
Public

The issue happens because the integration of Deep Security Manager (DSM) and NSX Manager is not working properly.

As a workaround, follow the procedure below:

  1. On the Deep Security Manager console, go to Computers.
  2. Right-click the vCenter connector and choose Properties.
  3. Go to the NSX Manager tab.
  4. Click the Remove NSX Manager button, and then click Apply and OK.
  5. Uninstall the Deep Security Service on the NSX environment.
  6. On the Deep Security Manager console, go back to vCenter Properties and add the NSX Manager address under the NSX Manager tab.
  7. Under the General tab, click Synchronize Now.
  8. Once the synchronization is complete, deploy the Deep Security Virtual Appliance again.

If the issue persists, collect the following and send to Trend Micro Technical Support:

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123065
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