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Virtual Analyzer Quota Definition in Trend Micro Email Security (TMEMS)

    • Updated:
    • 30 Apr 2021
    • Product/Version:
    • Trend Micro Email Security All
    • Platform:
Summary

The Sandbox Submission Quota is relative to the seat number. The quota is bigger if the seat number is higher.

Details
Public

The current rule is as follows:

  • File Submission Quota = seat x 0.02 in 24 hours slide windows
     
    The quota will be 1 if the seat number is less than 100.
     
  • URL Submission Quota = seat x 4 in 24 hours slide windows

As an example, if the customer seat number is 1000:

  • The quota of file submitted to sandbox = 20 in 24 hours slide windows
  • The quota of URL submitted to sandbox = 4000 in 24 hours slide windows

Sample hits the local or cloud cache, or Risk Rating value of error (<0) will not cost the quota.

To know if the quota has been reached, do either of the following:

  • Check the "Virtual Analyzer Quota Usage Details" Dashboard.

    Virtual Analyzer Dashboard

    Click the image to enlarge.

  • Under Policy Events, query by Threat type "Scan Exception" and subtype "Virtual Analyzer submission quota exception".

To verify why a specific mail was not sent to the Virtual Analyzer, you can check the "Mail Tracking Details" page which should give you a clue.

Mail Tracking

Click the image to enlarge.

For file or URL submissions over quota, you can configure scan exception actions and decide how you want such mails to be handled. For details, see Configuring "Scan Exceptions" Actions.

 
Customers who have both Email Security Advanced and Cloud App Security licenses are encouraged to activate the cloud sandboxing included in both products to get double layer protection. If Email Security Advanced’s file sandbox hits the quota limit, suspicious files will be sent to the Cloud App Security sandbox for analysis.
 
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1123230
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