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"Internal server error" appears in the Alerts tab of Deep Security Manager (DSM)

    • Updated:
    • 19 Jul 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 11.0
    • Deep Security 12.0
    • Platform:
    • N/A N/A
Summary

The following error message may show when accessing the Alerts tab in the Deep Security Manager (DSM) console:

Internal server error. The server encountered an internal error and was unable to complete your request. Please contact support if this error occurs again.

Details
Public

The issue happens due to a table in the DB Alert2Hosts, as shown in the logs below:

SEVERE: ThID:73|TID:0|TNAME:Primary|UID:-1|UNAME:|Exception processing alert all.alertTypes.payloadDriverOffline  java.lang.NullPointerException  at com.thirdbrigade.manager.core.db.Alert2Host.getName(Alert2Host.java:169)

To resolve the issue:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Stop the Deep Security Manager service.
  2. Connect to the database server.
  3. Open the DSM database and run the following SQL commands:
    update alert2hosts set TimeResolved = getdate() where TimeResolved is NULL
    update alert2s set TimeResolved = getdate() where TimeResolved is NULL
  4. Restart the Deep Security Manager service. The console should now be accessible.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123246
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