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Smart Scan Pattern of Control Manager (TMCM) / Apex Central 2019 fails to update

    • Updated:
    • 7 Aug 2019
    • Product/Version:
    • Platform:
    • N/A N/A
Summary

When TMCM or Apex Central updates its components, the Smart Scan Pattern is not being updated:

Outdated Smart Scan Pattern

The following errors can also be seen in the TMUDUMP.TXT log:
Inf 20190611 19:24:41 10200 10820 Build tbl incremental: old[D:\Control Manager\AU_Data\AU_Storage\3\ 
1208221959\1852001200\icrc$tbl.zip], new[D:\Control Manager\AU_Data\AU_Temp\
10200_10820\DupMerge\3\1208221959\icrc$tbl.zip]
Err 20190611 19:25:22 10200 10820 exception caught from TmPatchBuild, build fail.
Err 20190611 19:25:22 10200 10820 Build diff failed, all previous build diffs released and error quit.
Inf 20190611 19:25:22 10200 10820 Cleanning Temp dir [D:\Control Manager\AU_Data\AU_Temp\10200_10820]
Inf 20190611 19:25:23 10200 10820 UpdateManager endwith 66 (420007): ActiveUpdate process was
terminated because an error occurred while building the incremental file
. Inf 20190611 19:25:23 10200 10820 End TmuDuplicateEx()

This issue can happen if the existing TMCM/Apex Central Smart Scan Pattern (icrc$tbl.zip) is corrupted.

Details
Public

To resolve this issue, the Smart Scan Pattern files inside the activeupdate folder of TMCM/Apex Central must be cleaned. Do the following steps:

  1. Open services console (services.msc) and stop the following services:
    • Trend Micro Control Manager/Apex Central
    • Trend Micro Management Infrastructure
  2. Look for and created a backup of the “server.ini” file, located in the %ProgramFiles%\Control Manager\WebUI\download\activeupdate folder.
  3. Open the file using a text editor, and then remove the following lines in the [PATTERN] section:
    • P.48040107
    • P.48040108

  4. Save and Close file.
  5. Navigate to %ProgramFiles%\Control Manager\AU_Data\AU_Storage.
  6. Look for the “AuStorage.ini” file, and create a backup copy.
  7. Open the AuStorage.ini file with a text editor, and do the following:
    • Under the [item_0] line, set the value of "storecount" to 0 (zero)
    • Under the [item_1] line, set the value of "storecount" to 0 (zero)

    AU Storage

  8. Delete the following files/folders:
     
    Create a backup of the files/folders, before deleting them.
    • In the %ProgramFiles%\Control Manager\WebUI\download\activeupdate\pattern folder:
      • icrc$tbl.zip
      • crcz_xxxxxxxxxx.zip
    • Under the %ProgramFiles%\Control Manager\AU_Data\AU_Storage\3\ folder:
      • 1208221959
      • 1208221960
  9. Restart the following TMCM/Apex Central services:
    • Trend Micro Control Manager/Apex Central
    • Trend Micro Management Infrastructure
  10. Trigger an update for the TMCM/Apex Central components. Follow these steps:
    1. Login to the TMCM/Apex Central web console.
    2. Navigate to Administration > Updates > Manual Update.
    3. Click Download Now. The update may take a few minutes.
  11. After completing the update, expand the Antivirustab, and verify if the Smart Scan Pattern version has been updated.

    Updated Smart Scan Pattern

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123431
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