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"License Expired" status appears on Trend Micro Safe Lock agent console

    • Updated:
    • 9 Sep 2019
    • Product/Version:
    • Safe Lock 2.0
    • Safe Lock TXOne Edition
    • Platform:
    • N/A N/A
Summary

When opening the Trend Micro Safe Lock console, the following error appears:

Unable to complete operation: 80040205

Unable to complete operation

Upon clicking OK, the Login screen appears but it shows "License Expired" status and the Log On button is grayed out.

Details
Public

This is a known issue that is caused by multiple users simultaneously logged in to the machine where the Safe Lock agent is installed. When you check the Task Manager and click Users tab, you will notice that there are two (2) or more users logged on to the machine. One is active, while the other may be disconnected but still logged on.

Two logged on users

This issue can be prevented by installing Trend Micro Safe Lock without the system tray (tasktray) icon option in multiple user case.

To resolve the issue:

  1. Open the Task Manager.
  2. Go to Users tab.
  3. Select the Disconnected user and click Logoff.

    Logoff or disconnect users

  4. Re-open the Safe Lock agent console.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123441
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