Summary
When deploying or enabling Vulnerability Protection, the following message appears:
Additional license required.
This feature requires special licensing. Only properly licensed Security Agents can apply the policy settings. Contact your support provider for more information.
When the ivp_server0.log file is checked, the following error can be seen:
Aug 01, 2019 11:16:48 AM com.trendmicro.ivp.core.Core main SEVERE: Failed to start iVP server. com.trendmicro.ivp.integration.osce.osf.webservice.OSFWebServiceException: OSF Web response code: 403. at com.trendmicro.ivp.core.Core.setupOSCEIntegration(Core.java:304) at com.trendmicro.ivp.core.Core.start(Core.java:100) at com.trendmicro.ivp.core.Core.main(Core.java:84) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85) at com.exe4j.runtime.WinLauncher$2.run(WinLauncher.java:90)
Based from this log entry, the error happens because the OSF web response is 403 or forbidden.
Details
Follow the steps below to fix the error:
- Go to the Apex One Server machine, and open IIS Manager.
- Go to Sites > Apex One web site > officescan > console > HTML.
- Double-click Handler Mappings.
- Edit Feature Permissions > Check Script and Execute.
- Right-click CGI-exe > Edit Feature Permissions > Check Script and Execute.
