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"Additional license required" message appears when deploying Vulnerability Protection

    • Updated:
    • 13 Aug 2019
    • Product/Version:
    • Platform:
    • N/A N/A
Summary

When deploying or enabling Vulnerability Protection, the following message appears:

iVP - Additional License Required

Additional license required.

This feature requires special licensing. Only properly licensed Security Agents can apply the policy settings. Contact your support provider for more information.

When the ivp_server0.log file is checked, the following error can be seen:

Aug 01, 2019 11:16:48 AM com.trendmicro.ivp.core.Core main  SEVERE: Failed to start iVP server.  com.trendmicro.ivp.integration.osce.osf.webservice.OSFWebServiceException: OSF Web response code: 403.      at com.trendmicro.ivp.core.Core.setupOSCEIntegration(Core.java:304)      at com.trendmicro.ivp.core.Core.start(Core.java:100)      at com.trendmicro.ivp.core.Core.main(Core.java:84)      at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)      at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)      at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)      at java.base/java.lang.reflect.Method.invoke(Unknown Source)      at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)      at com.exe4j.runtime.WinLauncher$2.run(WinLauncher.java:90)  

Based from this log entry, the error happens because the OSF web response is 403 or forbidden.

Details
Public

Follow the steps below to fix the error:

  1. Go to the Apex One Server machine, and open IIS Manager.
  2. Go to Sites > Apex One web site > officescan > console > HTML.
  3. Double-click Handler Mappings.
  4. Edit Feature Permissions > Check Script and Execute.
  5. Right-click CGI-exe > Edit Feature Permissions > Check Script and Execute.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1123481
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