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SECURITY BULLETIN: Installer Vulnerability in Multiple Trend Micro Products

    • Updated:
    • 19 Feb 2020
    • Product/Version:
    • Control Manager 7.0
    • Instant Messaging Security All
    • Mobile Security For Enterprise 9.8
    • OfficeScan XG
    • ScanMail for Exchange 14.0
    • ServerProtect 5.8
    • Trend Micro Endpoint Sensor All
    • Platform:
    • N/A
Release Date: February 19, 2020
CVE Identifier(s): CVE-2019-14688 
Platform(s): Windows
Severity Rating(s): Medium

Trend Micro has repackaged installers for several Trend Micro products that were found to utilize a version of an install package that had a DLL hijack vulnerability that could be exploited during a new product installation.


Affected Products(s)

ProductAffected Version(s)PlatformLanguage(s)
IM SecurityVersion 1.6.5WindowsEnglish
Control ManagerVersion 7.0WindowsEnglish
OfficeScan XGWindowsEnglish
Endpoint SensorVersion 1.6WindowsEnglish
Trend Micro Security
 All 2019 VersionsWindowsEnglish
ScanMail for Microsoft ExchangeVersion 14.0WindowsEnglish
ServerProtectWindows/Netware (5.8), EMC (5.8), and Storage (6.0)WindowsEnglish
Mobile Security (Enterprise)Version 9.8WindowsEnglish


The installers for all the affected products listed above have been repacked and replaced on Trend Micro's Download Center.  Customers are encouraged to always ensure they have a copy of the latest installer before deploying a new machine.

Vulnerability Details

CVE-2019-14688:  The repacked installers for the affected products resolve a potential DLL hijack vulnerability in a specific installer component of several Trend Micro product installers.  

Please note:  the vulnerability was found to ONLY be exploitable during an initial product installation by an authorized user.  The attacker must convince the target to download malicious DLL locally which must be present when the installer is run.  

Already existing or completed installations are not affected by this vulnerability and no additional remediation is required.

Customers are encouraged to ensure that a fresh installer obtained from a trusted source is always used before any new installations or deployments.

Due to the seriousness of this or any vulnerabilities, customers are highly encouraged to ensure they have the latest version of the installer before deploying a new installation.

Mitigating Factors

Exploiting these type of vulnerabilities generally require that an attacker has access (physical or remote) to a vulnerable machine. In addition to timely application of patches and updated solutions, customers are also advised to review remote access to critical systems and ensure policies and perimeter security is up-to-date.

However, even though an exploit may require several specific conditions to be met, Trend Micro strongly encourages customers to update to the latest builds as soon as possible.


Trend Micro would like to thank the following individuals for responsibly disclosing these issues and working with Trend Micro to help protect our customers:

  • Honc (章哲瑜)
Install; Upgrade; Update
Solution Id:
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