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Force 2 Worry-Free Business Security Services (WFBS-SVC) FQDNs to HTTPS on Akamai side

    • Updated:
    • 26 Aug 2019
    • Product/Version:
    • Platform:
    • N/A N/A
Summary

There will be a protocol change from HTTP (80) to HTTPS (443) for the following Worry-Free Business Security Services FQDNs on Akamai side.

  • wfbs-svc-dl-emea.trendmicro.com
  • wfbs-svc-dl-nabu.trendmicro.com

Maintenance Period

Start Date/Time2019/08/29 10:00 [+08:00] Manila / Taipei Time
End Date/Time2019/08/29 12:00 [+08:00] Manila / Taipei Time
Details
Public

Impact Scope

  • Download
  • Installer
  • Hotfix

Customer Impact

  • Error “Unable to Connect to the Server” might be encountered during Security Agent installation if the environment does not support HTTPS redirection. However, this is not a common scenario as Security Agents communicate with the AAL server via HTTPS already.
  • If you are still having trouble connecting,  please make ensure that port 443 (HTTPS) is not blocked and collect the following information to provide to Trend Micro technical support.
    • For Hot fix: CDT to gather debug logs
    • For Download and Installer: wfbss_downloader.txt and other Security Agent installation logs

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1123593
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