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Restart notification in OfficeScan does not reset

    • Updated:
    • 4 Sep 2019
    • Product/Version:
    • Platform:
    • N/A N/A
Summary
Restart notification prompts even after a machine reboot has been performed.
Details
Public

This issue arises when the policy setting ServiceKeepAlive under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender is enabled. To resolve this issue:

  1. Deploy a GPO policy to disable Windows Defender 'ServiceKeepAlive' policy setting on one of the affected clients first.
    Navigate to Computer Configuration\Administrative Templates\Windows Components\Windows Defender\ and set "Allow antimalware service to remain running always" to disabled.
  2. Registry should show the following registry entries:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
    "DisableRoutinelyTakingAction"=dword:00000001
    "DisableAntiSpyware"=dword:00000001
    "AllowFastServiceStartup"=dword:00000000
    "ServiceKeepAlive"=dword:00000000

  3. For Windows 10 1903, registry is protected by a Tamper Protection. To apply changes on Windows Defender this has to be disabled temporarily through GPO. Navigate to Computer Configuration\Administrative Templates\Windows Components\Windows Defender\ "Allow antimalware service to remain running always"=disabled. Right click then select New Item.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender\Features]
    "TamperProtection"=dword:00000001

    tamper protection

    Reference: Prevent changes to security settings with Tamper Protection 

  4. Apply the settings and restart client machine.
Premium
Internal
Rating:
Category:
Deploy; Install
Solution Id:
1123730
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