Restoring default permissions of the Control Manager (TMCM) or Apex Central directories

- Updated:
- 26 Sep 2019
- Product/Version:
- Platform:
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Summary

In certain instances, issues may be encountered in the TMCM or Apex Central console because of the following:

Changes in the permission on the default installation directory (..\Trend Micro\Control Manager)
Permissions on the sub-folders are being changed by the policies on the environment (e.g. GPO)

Details

Do the following steps to restore the default permissions on the TMCM/Apex Central Directories and its sub-folders:

Go to the TMCM / Apex Central Server, and open Command Prompt as an Administrator.
Navigate to the installation directory of TMCM / Apex Central.
Type "AddFilePermissions.exe", and then press Enter to execute the tool. Wait for the process to finish.

Once the tool completes the proces, the permissions on the TMCM / Apex Central directories will be restored to the default value. Verify if the console issue or other issues have been resolved.

Rating:

Category:

Troubleshoot

Solution Id:

1123897

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