- Device is no longer eligible for RMA on the day after expiry.
- Grace period of roughly 30 days keeps security and updates intact.*
- After the grace period of 30 days expires, if the device is running an upgraded inspection license, that will be removed, and the device will throttle back down to the standard speed.*
- No new Digital Vaccines, ThreatDVs, or TOS software updates will be available after the grace period.*
TippingPoint® Entitlements Trust model.
The Entitlement trust model for entitling TippingPoint products allows customers to use any of the Threat Management Center (TMC) services with the expectation that they will abide by their service contract. This process is known as a trust-based model approach. With the Entitlement Trust model, the only way that support would be interrupted would be if the “Entitlements Team” blocks a device or if the customer’s SMS servers are not able to communicate with TMC, and their license package is over six months old with an expired contract. As long as the SMS servers can communicate with TMC, there should be no impact. If the SMS can’t communicate with TMC, then the customer needs to make sure and download a new license package file from TMC and manually install it on the SMS at least once every six months. Trust Model applies to subscriptions. The entitlement system never automatically expires a subscription. Every six months, the TMC team creates a new entitlement package and extends the subscriptions expiration date. Even if a customer is not current on maintenance, they will not be cut off from subscriptions.