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How do I recover the IPS SuperUser password?

    • Updated:
    • 24 Aug 2017
    • Product/Version:
    • TippingPoint IPS N-series All
    • TippingPoint IPS NX-series All
    • TippingPoint IPS S-series All
    • TippingPoint SecBlade All
    • Platform:
Summary
This article describes the process of resetting the Intrusion Prevention System (IPS) SuperUser password.

Video presentation: N-Platform IPS Password Recovery
Video presentation: NX-Platform IPS Password Recovery
Details
Public
You cannot recover the SuperUser password, but you can reset it to a new value or create a new login with SuperUser privileges.

Warning: This procedure requires a reboot operation which will disrupt traffic!
 
1. Connect to the TPS device via the console serial port using a null modem cable. The terminal emulator software must be set to 115200bps, 8 Data Bits, No Parity, 1 Stop Bit. (115200,8,N,1)

2. Reboot the device.

3. As the device is rebooting, watch for the word "Loading". You should see something similar to the following:
 
N/NX Password Reset
 
Note: if you do not type "mkey" before the dots "…" appear after the word "Loading" you will have to reboot the device and try again.

5. If successful you will be prompted to select a security level for your password complexity.

6. After you select your security level you will prompted for a Username. Type the account name you would like to reset or type a new account name and press <Enter>.

7. You will then be prompted for a password. Enter your new password and press <Enter>.

8. Re-type the password to verify and press <Enter> again. Upon completion of the boot process you should now be able to login to the IPS with your new credentials.

9. Login to the system with the new credentials.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
TP000086370
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