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How to install or rollback a hotfix on the SMS

    • Updated:
    • 20 Apr 2020
    • Product/Version:
    • TippingPoint SMS All
    • TippingPoint Virtual SMS
    • Platform:
Summary
Security Management System (SMS) hotfixes are software packages that address a specific technical issue with the operating system. SMS Hotfixes should only be installed when recommended and provided by Trend Micro’s TippingPoint Technical Assistance Center (TAC). SMS Hotfixes are not available from the Threat Management Center website.
 
Details
Public

Installing an SMS hotfix

1. On the SMS menu, select Tools > Diagnostics.

 
SMS Menu


2. The SMS Diagnostic Toolkit page displays
 

User-added image


3. On the SMS Diagnostic Toolkit page, select "Hotfixes" and click "Install."

4. The "Choose File" window will open.

5. Navigate to the location where you have downloaded the Hotfix.
 

Choose File


6. Select the desired file and click "Ok."

7. You will be prompted to authorize the installation.
 

Authorization


8. Click "Yes" Once the installation begins, you will be disconnected from the SMS, and the Negotiating Connection window will appear. Once the patch is completed, the Client will need to be updated. Click "Install" to update the GUI Client.

 

Negotiating Connection


9. Once completed, the Information window will pop up and inform you the patch has been applied to the GUI. Click "Ok" to return to the SMS client and login to the SMS.
 

Completed


10. Return to the "Hotfix" screen and verify the file has been installed.
 

Hotfix


11. Click "Close" and proceed.

 

Rollback an SMS Hotfix

A rollback operation reverts the currently running software version on your SMS to a previous working version. The SMS retains the settings and configurations of your system. However, depending on the version you rollback to, not all functionality will be available.

1. On the SMS menu select Tools > Diagnostics > Hotfixes.

2. Select a hotfix from the list of installed hotfix entries, and then click Rollback.

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
TP000250392
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