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System log error: Could not create directory /user/…/log/pkt to hold dump files!

    • Updated:
    • 29 Aug 2017
    • Product/Version:
    • TippingPoint IPS N-series All
    • TippingPoint IPS NX-series All
    • TippingPoint IPS S-series All
    • TippingPoint TPS All
    • TippingPoint Virtual TPS All
    • Platform:
Summary

This error occurs because the system is unable to create a directory in the Compact Flash (CF) card to hold the dump files. The CF card is used to store system logs, snapshots, dump files and other system data.

Details
Public

This can happen under the following conditions:

  •  CF not present
  •  CF card present but not mounted

To verify the status of the CF card run the following command from the CLI:

IPS: show compact-flash

TPS: show user-disk

If the CF card is present the output command will look like;

 
IPS# show compact-flash

Compact flash is present

Model number: 32GB SATA Flash Drive
Serial number: 0000000000000000000
Revision number: SFI2101
Capacity: 30208MB
Operation mode: auto-mount
Mount status: mounted
tps{} show user-disk

External User Disk
  Status: Mounted
  Encryption: None
  Capacity: 8012390400 bytes
  Used:       268394496 bytes
  Free:        7216459776 bytes

If the command output shows that the CF card is not present or unmounted, then the CF card will have to be installed and/or mounted.
 
CLI Commands
N/NXTPSDescription
compact-flash formatuser-disk formatFormats a new compact flash card that has not already been formatted according to TippingPoint guidelines.
compact-flash mountuser-disk mountManually mounts the inserted compact flash card.
compact-flash unmountuser-disk unmountUnmounts the compact flash card so that the user can remove it.
 
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
TPS000088155
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