Sign In with your
Trend Micro Account
需要協助?
需要協助?

若您需要技術支援,請 按此建立案件。

Mutliple malware detection on normal files in a short time

    • 更新於:
    • 6 Feb 2020
    • 產品/版本:
    • OfficeScan All
    • ServerProtect All
    • Worry-Free Business Security Advanced All
    • Worry-Free Business Security Standard All
    • 作業系統:
    • Windows
概要

There are a lot of detected "Malware.XXXXXXXX" (XXXXXXXX for 8 random characters) on normal files in a short time.

詳情
Public

The issue is caused by memory corruption, which may be due to:

  • Third-party applications that load VSAPI unintentionally
  • Trend Micro products' threading issue i.e. products still scan the file during the pattern update or update multiple patterns at the same time

Memory corruption caused by third-party applications cannot be prevented, but Virus Scan Engine (VSAPI) has some mitigation measures to prevent the second condition. It was included in VSAPI hotfix 11.200 and VSAPI official 12.000.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
評價:
分類:
Troubleshoot; Remove a Malware / Virus
解決方案ID:
000240097
評定這個解決方案
本文是否幫助解決您的問題?

感謝您的意見!

請留下您的Email方便進一步的聯繫,協助我們改進文章內容:
我們不會透過以上Email寄送任何可能騷擾您的垃圾信.

本意見調查系統為自動運作,將不會回覆如銷售、技術、產品等一般問題.

若您需要協助,請聯繫對應的技術支援窗口. 聯絡我們


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.