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CUSTOMER ADVISORY: Behavior Monitoring Configuration Pattern 1.237.00 Issue with Windows 7, 8 and 10 LTSB (2015,2016) 32-Bit Clients

    • 更新於:
    • 21 Jul 2022
    • 產品/版本:
    • 作業系統:
概要
Beginning on June 21, 2022, Trend Micro began to receive reports that certain endpoint protection clients (Apex One and Worry-Free Business Security) running 32-bit versions of Microsoft Windows 7 with varying environmental timing conditions experienced reboot issues after being updated with the Behavior Monitoring Configuration Pattern (tmbmcfg) version 1.237.00.

Additional cases also confirmed that in some isolated incidents, 32-bit versions of Microsoft Windows 8 and Microsoft Windows 10 2015 LTSB and 2016 LTSB were also affected.

At approximately midnight (GMT +8) on June 22, 2022, Behavior Monitoring Configuration Pattern version 1.238.00 was uploaded to ActiveUpdate, which resolves the issue.
詳情
Public

Resolution

Customers who have been affected and are able to update the affected pattern are advised to update to version Behavior Monitoring Configuration Pattern 1.238.00 which should resolve the issue.

Customers who are not able to update the affected pattern are advised to contact Trend Micro technical support for additional manual workaround steps that may be utilized to manually update the pattern on affected clients.

Please contact your authorized Trend Micro technical support contact for more assistance.  
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分類:
Troubleshoot; Update
解決方案ID:
000291159
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