To resolve this problem, make sure that the Thread account name or the referenced account is added to the IIS_IUSR group and assigned full permissions. Restart the Apex One and Apex Central services, and then see if the Policy Status changes from "Pending: Managed server deploying".
The error and Thread account to be added can be found in Application Event Viewer log. Below is an example:
Collapse section (Log Sample)
Event code: 3008
Event message: A configuration error has occurred.
Event time: 3-10-2019 16:18:26
Event time (UTC): 3-10-2019 14:18:26
Event ID: 64bfe5717d2f4cb89ebb6f5d0fbc15ff
Event sequence: 1
Event occurrence: 1
Event detail code: 0
Application information:
…
Process information:
…
Exception information:
…
Could not load file or assembly 'libLogClient4Net' or one of its dependencies. Access is denied.
Request information:
Request URL: …
Request path: …
User host address: …
User:
Is authenticated: False
Authentication Type:
Thread account name: APEXONESVR\sa-apexone
