Both paying customers and trial users are eligible to create a Business Success Account. To register, you can use either your Registration Key (RK) or Certification number. If you are a Trend Vision One customer, your Business Success Account will be automatically created by our product team. You can locate these codes either in Vision One or through the Customer Licensing Portal.

If you do not use Trend Vision One and wish to set up an account, please reach out to Trend Micro Technical Support for further guidance.

To set up a Business Success Account, you will need:

• A corporate email address, which will serve as your login.
• An active license for a Trend Micro business product.
• To begin the process, visit the the registration page here.

Our Business Success support portal offers a range of tools to help you manage your products effectively. You can submit and track product support cases, request threat analyses, access your organization’s product subscriptions, stay informed about product expirations, download self-help resources, and receive alerts on the latest security threats.

Yes, the Business Success Account is separate and specifically designed for Enterprise Support transactions. It requires different login credentials than those used for your Trend Micro product account (CLP/LMP).

No, there is no charge to create a Business Success Portal account. If you’re a Trend Micro business security product customer, you can easily register using your product's license information. For Trend Vision One customers, your account is automatically set up.

Your product activation code or cert number can be located in two places:

• Trend Micro Customer Licensing Portal: Access your account to find the necessary information.
• Trend Vision One Console : If you're a Trend Vision One customer, you can find the details within the console.

For detailed instructions on accessing and locating your product information, please refer to our comprehensive knowledge base article on product registration.

If you haven't received a confirmation email after registering, follow these steps:

• Verify Email Address: Ensure that the email address you registered is correct. If you're verifying the email on a different device from the one you used to register, switch back to the original device to complete the verification.
• Check Spam Folder: Sometimes, confirmation emails can be mistakenly routed to your spam or junk folder.
• Wait and Retry: If you clicked "Verify Email Address" and didn't receive the email, wait about 5 minutes and try again.
• Contact Support: If the problem continues, or if the email address you used is inactive, contact support. Provide them with your account number (if available), company name, customer name, email address, phone number, and your license certificate if you need to update the email address associated with your Customer Licensing Portal account.

The Registration Key (RK) is a unique code used to link your purchase to your Trend Micro account. It's different from the activation code needed to activate your product.

You'll use the Registration Key during the product installation process. Once registered on Customer Licensing Portal, you'll receive the activation code, which is then used to activate your Trend Micro software.

The Registration Key format is two letters followed by four groups of four numbers (e.g., PC-XXXX-XXXX-XXXX-XXXX).

If you believe your activation code has been lost or stolen, it's important to protect your account. Contact Trend Micro Technical Support immediately to report the incident. They will work with you to invalidate the compromised code and issue a replacement.

• Log In: This option is for existing customers who have already registered an account on our new portal. You can access your account using your email address and password.
• Verify Account and Reset Password: This option is specifically for customers who had an account before our portal migration on July 23, 2024. To access your account on the new portal, you'll need to verify your email address and reset your password.

For detailed instructions on these processes, please refer to our knowledge base article.

If you've successfully verified your email but still encounter an error message stating that your account cannot be found, it means you haven't created a Business Success Portal account yet. To access the portal, please register a new account or contact your regional sales team to assist you with setup.

Your Trend Micro Business Success Portal email address is typically the primary contact email used for your business account.

If you're unable to locate this information, please contact Trend Micro Support for assistance in retrieving your account details.

If you haven't received a password reset email, please follow these steps:

• Check your email inbox: Look for the email in your primary inbox or spam/junk folder.

• Resend the email: Try requesting a new verification code.

  
• Contact Trend Micro Support: If you still haven't received the email, contact Trend Micro Support for assistance.

• Log in to your Business Success Portal.

• Click on your profile picture or name in the top right corner. This will open a dropdown menu.

  

• Select "Profile" menu from the menu.

  
• Locate the "Contact Information" section and edit your phone number
• Save your changes.

1. Log in to your Business Success Portal.

2. Click on your profile picture or name in the top right corner. This will open a dropdown menu.

   

3. Select "Switch Account" menu.

   
4. You will see a list of your associated accounts on the "Switch Account" page.
5. Choose the desired account you want to switch to. Once selected, you'll be automatically switched.
6. Switched Account View: Once you select an account, your view will change to reflect the chosen account. You'll see your selected account name displayed at the top of the navigation bar. This confirms you're now managing cases for the chosen account.

To stay informed about critical issues or emerging threats affecting your environment, follow these steps:

1. Navigate to the "Notifications" section on the left-hand side menu.

   

2. Select the "Product Advisory" tab.

   

3. Click the "Add Product" button.

   

4. Choose the specific products you want to receive advisories for.

   

5. Click "Add" to confirm your selections.

   

You can easily share a support case with your colleagues in two ways:

1. When creating a case: Add email addresses of colleagues in the "CC Recipients" field during the case creation process.

   

2. After case creation: Navigate to the specific case details and locate the "CC Recipients" section on the right-hand side. You can add or remove email addresses as needed.

   
3. By adding CC recipients, everyone involved will receive updates and information about the case.

Currently, we do not offer a self-service option to change your registered email address. To request a change, please contact our support team. They will assist you with the necessary updates.

To submit a support case for a specific product issue, follow these steps:

1. Log in to your Business Success Portal account.
2. Locate and click the "New Case" option.
3. Select the product you're experiencing an issue with.
4. Once you've selected the product, you'll likely see a list of relevant categories like "Product Issue," "Threat Issue," "Account & Billing," or "Compliance Report." Choose the category that best describes your case.
5. Provide detailed information about your issue to help us assist you effectively.

Verifying your email address is essential for enhancing account security and ensuring smooth access to our services. It helps protect your account from unauthorized access and allows us to provide timely notifications and support.

Our goal is to provide timely updates on all support cases. While resolution times can vary based on case complexity, we'll keep you informed throughout the process.

You can track your case status within the Business Success Portal by visiting the "Dashboard" or "Case List" page. Additionally, we'll send email notifications for significant updates.

We appreciate your patience as we work diligently to resolve your issue.

• Legacy Cases: These are closed cases from July 2023 to July 2024. You can find them in a dedicated section of the portal for your reference.
• Current Cases: Cases created after August 2024 are accessible through the main "Case List" page.

If you believe you've encountered a threat or malware, it's important to act quickly. To help our security team investigate and address the issue, please submit a support case detailing the incident. Be sure to provide as much information as possible, including any suspicious files, websites, or email messages.

You can find detailed instructions on how to submit a support case in our knowledge base.

Trend Companion is your AI-powered virtual assistant designed to help you with all your Trend Micro needs. Whether you have questions about your products, require technical assistance, or need general information, Trend Companion is here to assist you 24/7. Simply ask your question, and we'll do our best to provide a helpful response.

No, Trend Companion is an AI-powered chatbot designed to assist you with your Trend Micro inquiries. While I can provide information and support on a wide range of topics, there may be times when a human agent can better assist you. If you need to speak with a live representative, please click the "Live Agent" button. Please note that there may be a short wait time to connect with a human agent.

If you're experiencing issues with Trend Companion, please try the following:

• Check your internet connection: Ensure you have a stable internet connection.
• Refresh the page: Sometimes, a simple refresh can resolve temporary glitches.
• Clear your browser cache and cookies: This might help if there are any stored issues.

If the problem persists, please contact our support team for further assistance.

The wait time for a live agent can vary depending on current support volume. We strive to connect you with a representative as quickly as possible. In the meantime, Trend Companion can assist with many inquiries. If your issue requires immediate human assistance, please remain in the queue. We appreciate your patience.

Download TrendConnect from Google Play or the App Store to stay secure anytime and anywhere. Download TrendConnect from Google Play or the App Store to stay secure anytime and anywhere.

Your TrendConnect login account information is the same as your Business Success Account credentials.