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To resolve this, change the LANG settings. Execute the following command:

sudo localectl set-locale es_ES.iso88591

or,

sudo localectl set-locale es_ES.utf8

Then restart the ds_agent using the following command:

systemctl restart ds_agent

Keywords: Ds_am crashes, Ds_am freeze, antimalware offline, anti-malware offline deep security

Ds_am crashes and Deep Security Anti-malware engine goes offline

Product / Version includes:

Deep Security All

Last updated: 2025/05/08

Solution ID: KA-0013078

Category: Troubleshoot

Summary

Based on ds_agent.log, ds_am continuously crashes. This may occur when using a LANG setting that is not supported by a library that the Deep Security Agent (DSA) uses.

To resolve this, change the LANG settings. Execute the following command:

sudo localectl set-locale es_ES.iso88591

or,

sudo localectl set-locale es_ES.utf8

Then restart the ds_agent using the following command:

systemctl restart ds_agent

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Ds_am crashes and Deep Security Anti-malware engine goes offline

Ds_am crashes and Deep Security Anti-malware engine goes offline

Product / Version includes:

Summary