Critical Patch 1042 ensures that Safe Lock TXOne Edition agents could recognize the TXOne certificate to prevent hot fix or patch installation failure. The Critical Patch 1042 is available on Trend Micro’s Download Center. Download the file here.

To apply the Critical Patch 1042, administrators can upgrade agents directly from the web console page by using Intelligent Manager to deploy an uploaded patch file to Safe Lock agents. Below is the procedure:

1. Click Agents from the Intelligent Manager console. The Agent Management screen appears.
2. Select one or more agents or groups.
3. Click Send Command > Deploy Agent Patch.
4. Select the patch file for deployment.
5. Click Deploy.
6. Wait for the upload process to complete. After Intelligent Manager verifies the validity of the file, it deploys the patch file to the selected agents.

For support assistance, please Trend Micro Technical Support.