Help and Support can be accessed by clicking the question-mark icon in the upper-right corner of your Trend Vision One console.
The following table outlines the actions available on the Help and Support panel.
- View help documentation
- Get technical support
- Run Diagnostic Test
- Create Case
- View Case History
- Open other resources
- Automation Center
- Forum
- Service Status
The Help and Support interface would show the basic details regarding Trend Vision One documentation and features.
Help and Support shows related Knowledgebase (KB) articles and/or Online Documentation available based on the Trend Vision One apps shown on the screen.
The self-diagnosis function provides the tools needed for troubleshooting Trend Vision One related concerns.
- Diagnostic Tests: Diagnostic backend data to identify possible causes for a common issue
- Test Result: Checks previous test results to continue troubleshooting issues or re-run diagnostic tests
- Tools Download: Installs diagnostic tools on the affected endpoints to determine the root cause of common issues
Self-Diagnosis can check the status of the missing endpoint via the Trend Vision One console for proper resolution.
XDR Endpoint Checker is a tool that helps identify possible communication issues between the Trend Vision One agent and Trend Vision One Server.
Case Submission is only available when logging in to Trend Vision One with a valid Business Support Portal account. View Case History function shows cases submitted from Help and Support.
- In the Help and Support panel, click Create Case under the Technical Support section.
- Take screenshots in the console to illustrate the issue.
- Specify a subject for your issue and describe the issue in the Description text box.
- Click Select File to upload the materials related to the issue. You can upload up to 10 files. Each file size cannot exceed 100 MB.
- Click Submit.