Views:
  • If I disconnect a Server and Workload Protection instance, will it be accessible from the Cloud One console again? What happens to the Cloud One account if a Server and Workload Protection instance is deleted?

    There is no disconnect or delete function on Trend Vision One Endpoint Security. The upgrade process is a one way path - once you  update to Foundation v1, you will not be able to rollback to Poseidon v1.

  • How do I view my Apex Central on the Trend Vision One portal?
    1. Log in to your Trend Vision One console.
    2. Go to Endpoint Security Operations section.
    3. Click Standard Endpoint Protection to access the Apex Central console.

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  • How do I view my Cloud One - Workload Security on the Trend Vision One portal?
    1. Log in to your Trend Vision One console.
    2. Go to Endpoint Security Operations section.
    3. Click Server & Workload Protection to access the Cloud One - Workload Security console.

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  • How do I view my Apex One server on the Trend Vision One portal?
    1. Log in to your Trend Vision One console.
    2. Go to Endpoint Security Operations section.
    3. Click Standard Endpoint Protection to access the Apex Central console.

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    4. Click Directories and select Product Servers.

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    5. Choose Apex One Server.

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  • Why can't I get in the Standard Endpoint Protection / Server & Workload Protection console?

    Below are possible reasons:

    • You do not have a Standard Endpoint Protection / Server & Workload Protection instance, or your current instance status is "Unhealthy". You can check your instance on the web console under Service Management > Product Instance.
    • The account you are using does not have enough permission to access the Standard Endpoint Protection / Server & Workload Protection web page. Please contact your Trend Vision One console administrator.
  • Is it necessary to install Endpoint Sensor if I have already installed a Server & Workload Protection agent?

    If the Server & Workload Protection agent package is downloaded from the Trend Vision One console, it will automatically install both the server & workload protection agent, as well as the Endpoint Sensor. However, if the agent is upgraded from the Cloud One agent, you may see the following recommendation tips in the Endpoint Inventory app.

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