Summary
Trend Vision One Endpoint Security(V1ES) Remote support diagnostic package collection includes the following modules which may cause the corresponding data to be transmitted to Trend Micro, some of which may be considered personal data in certain jurisdictions. Detailed information and instruction are provided below for opt-out of the personal data collection by disabling specific modules.
This is applicable for the following agents:
- Endpoint Basecamp
- Endpoint Sensor
- Standard Endpoint Protection
- Server & Workload Protection
V1ES Remote Support Diagnostic Package Collection |
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Description | Enable this setting can allow Technical Support to collect this information for solving the program issue of Security Agent |
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Data Collected |
- Agent identifier
- IP address
- MAC address
- Hostname
- Filename/path
- Username/User account
- Access URL Info
- Network group name
- device info
- CPU Info
- memory info
- Process name/path/info
- disk info
- OS version/distribution
- Registry Hive
- Domain/Network info
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Console Location |
Administration > Support Settings > Trend Micro remote support
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