Views:
This is applicable for the following agents: 
  • Endpoint Basecamp
  • Endpoint Sensor
  • Standard Endpoint Protection
  • Server & Workload Protection
 
V1ES Remote Support Diagnostic Package Collection
Description Enable this setting can allow Technical  Support to collect this information for solving the program issue of Security Agent
Data Collected
  • Agent identifier
  • IP address
  • MAC address
  • Hostname
  • Filename/path
  • Username/User account
  • Access URL Info
  • Network group name
  • device info
  • CPU Info
  • memory info
  • Process name/path/info
  • disk info
  • OS version/distribution
  • Registry Hive
  • Domain/Network info
Console Location

Administration > Support Settings > Trend Micro remote support