To enable the debug mode for LWCS:

1. Using Notepad editor, open the ..\PCCSRV\LWCS\log.ini file.
2. Change the value of "LogEnable=" entry from "0" to "1".
3. Save and exit Notepad. 
4. Using Notepad, open the ..\PCCSRV\LWCS\lwcs.ini file.
5. Set the following values to "1":

   [TMUFE]
   debug_enabled=1
   [lwcsd]
   dump_query=1
   [lwcsfcgi]
   debug_enabled=1
   >[lwcsstatus]
   debug_enabled=1

6. Save and exit Notepad. 
7. Open the Services console (services.msc) and restart the following:
   • Trend Micro Local Web Classification Server service
   • Apache2 (if using Apache Web Server)
   • World Wide Web Publishing Service (if using IIS Web Server)
8. Gather the diagnostic.log file located in the ..\PCCSRV\LWCS\ folder.