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This issue occurs when moving OfficeScan (OSCE) agents from one server to another with Custom Client Grouping enabled. The OfficeScan agents become members of the Default domain if it doesn't match any of the domains created when Custom Client Grouping was enabled.

To solve the issue, do any of the following procedures:

  1. Open the web console and go to Agents > Connection Verification > Manual Verification tab.
  2. Click Verify Now.
  3. Observe if clients are moved to the correct domain and the "Default" domain is reduced/removed.
  4. Go to Agents > Agent Management > Manage Agent Tree > Sort Client and verify the result.

  1. Import the HTTPDB files and restart the OSCE Master Service.
  2. From the OfficeScan console, navigate to Agents > Agent Management.
  3. Rename the Default domain to Default_1.
    After renaming, another domain named Default appears.
  4. Rename the newly created Default domain to Default_2.
    After renaming, another domain named Default appears.
  5. Rename the newly created Default domain to Default_3.
    If you move a client to new domain, the domains are now named Default_1, Default_2, and Default_3.
  6. Remove Default_2 and Default_3.
  7. Rename Default_1 back to Default.
  8. Verify if the issue has been resolved by moving a client to a new domain. You should see only one Default domain.

If the above procedures fail, re-enable Custom Client Grouping and recreate the HTTPDB directory:

  1. Go to Agents > Agent Grouping.
  2. Select NetBIOS domain, then click Save.
  3. Stop the OfficeScan server services.
  4. Recreate the ...PCCSRV\HTTPDB folder.
  5. Restart the OfficeScan server services.
  6. Wait for 24 hours for all the OfficeScan clients to report back to the server and reappear in the web console.
  7. When all the clients appear in the console, re-enable the Custom Client Group.
  8. Go to Agents > Agent Management > Manage Agent Tree > Sort Client to verify the results.

If the issue still persists, collect and submit the following to Trend Micro Technical Support:

  • CDT logs of the OfficeScan server
  • CDT logs of an OfficeScan client that appears in the Default domain controller
Keywords: multiple default domains,client grouping issue,more than one domain,Custom Client Grouping enabled