Cannot upgrade OfficeScan (OSCE) to version 11.0 due to its previous EagleEye drivers

Product / Version includes:

OfficeScan 11.0

Last updated: 2025/05/08

Solution ID: KA-0004328

Category: Install

Summary

When trying to upgrade OfficeScan 10.6 to version 11.0, it fails to install the OSCE 11.0 client on the OSCE server. The following ofcdebug.log shows that there is a request for restart to remove the old Trend Micro drivers:

[CheckRequirements] Detect EagleEye driver exist but no tmlisten service. This machine need to reboot to remove EagleEye driver.

However, after several restarts, the issue still persists.

To resolve the issue, manually uninstall the EagleEye drivers:

Open the command line interface and Run as Administrator.
Run the following commands:
Net stop tmeevw
Net stop tmusa
Confirm that the services are stopped using the command below:
sc query tmeevw and sc query tmusa
Open the Registry and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\.
Delete the following:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmusa
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmeevw
Restart the machine again.
Install the OSCE client again.

Was this article helpful?

Featured

Automation Center

Education Portal

Online Help Center

Service Status

TrendConnect

Cannot upgrade OfficeScan (OSCE) to version 11.0 due to its previous EagleEye drivers

Cannot upgrade OfficeScan (OSCE) to version 11.0 due to its previous EagleEye drivers

Product / Version includes:

Summary