Attention MDR Customers: New Case Submission Flow

As of March 18, 2025, there is an updated process flow to submit MDR-related cases. Please visit this article for details.

Welcome to the future of Business Support! I'm Trend Companion, your AI assistant ready to streamline your experience.

Log in for your personalized support! Chat with Trend Companion for quick answers, or submit a case for detailed troubleshooting.

Log in to chat with Trend Companion now

Views:

To gather debug logs during a TLS error:

Log in to the IMSVA web console.
Go to Logs > Settings.
Change the value of Application log detail level from "Normal" to "Debug" and then click Save.
Log in to the IMSVA Linux Shell.
Edit /opt/trend/imss/postfix/etc/postfix/main.cf using the following command:
# vi /opt/trend/imss/postfix/etc/postfix/main.cf
Press "i" to enter Insert mode and then add the following:
smtpd_tls_loglevel = 2
smtp_tls_loglevel = 2
Press ":wq" to save the file.
Reload Postfix using the following command: # service postfix reload
Send the test mail to reproduce the issue.
Revert the settings in Step 3 by changing the log back to “Normal" and deleting the two lines you added in Step 6.
Reload Postfix again.
Log in to the web console.
Go to Administration > Export Debugging Files. Generate a file and send it to Trend Micro support.

Keywords: collecting debug logging data,gathering debug logs,transport layer security problem,TLS error

Collecting debug logs during Transport Layer Security (TLS) problem in InterScan Messaging Virtual Appliance (IMSVA)

Product / Version includes:

Interscan Messaging Security Virtual Appliance9.0

Last updated: 2025/01/16

Solution ID: KA-0004806

Category: Troubleshoot

Summary

This article shows you how to get debug logs when you encounter a TLS problem in IMSVA.

To gather debug logs during a TLS error:

Log in to the IMSVA web console.
Go to Logs > Settings.
Change the value of Application log detail level from "Normal" to "Debug" and then click Save.
Log in to the IMSVA Linux Shell.
Edit /opt/trend/imss/postfix/etc/postfix/main.cf using the following command:
# vi /opt/trend/imss/postfix/etc/postfix/main.cf
Press "i" to enter Insert mode and then add the following:
smtpd_tls_loglevel = 2
smtp_tls_loglevel = 2
Press ":wq" to save the file.
Reload Postfix using the following command: # service postfix reload
Send the test mail to reproduce the issue.
Revert the settings in Step 3 by changing the log back to “Normal" and deleting the two lines you added in Step 6.
Reload Postfix again.
Log in to the web console.
Go to Administration > Export Debugging Files. Generate a file and send it to Trend Micro support.

Was this article helpful?