Attention MDR Customers: New Case Submission Flow

As of March 18, 2025, there is an updated process flow to submit MDR-related cases. Please visit this article for details.

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To resolve this issue, access the TMCM 7.0 or Apex Central™ Web Management Console using a server FQDN such as HTTPS://TMCM_FQDN:<SSL_PORT>.

Alternately, disable the Internet Explorer Compatibility View.

Keywords: Your browser is not supported,browser error,unable to login,error,Your browser is not supported. upgrade to the latest version of Chrome, Edge, or Internet Explorer and turn off Compatibility View.,Your browser is not supported.

"Your browser is not supported..." error appears when accessing the Control Manager (TMCM) / Apex Central™ Web Console

Product / Version includes:

Apex Central2019 , Control Manager7.0

Last updated: 2021/08/28

Solution ID: KA-0007899

Category: Configure , Troubleshoot

Summary

The following error appears when opening the TMCM/Apex Central™ WebUI in IE11:

Your browser is not supported. upgrade to the latest version of Chrome, Edge, or Internet Explorer and turn off Compatibility View.

Click image to enlarge

TMCM 7 supports IE11 and Edge Microsoft browsers. The issue occurs if the TMCM 7.0 server is a member of an Active Directory Domain but the user is using HTTPS://TMCM_HOSTNAME:<SSL_PORT> to access the management console.

To resolve this issue, access the TMCM 7.0 or Apex Central™ Web Management Console using a server FQDN such as HTTPS://TMCM_FQDN:<SSL_PORT>.

Alternately, disable the Internet Explorer Compatibility View.

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"Your browser is not supported..." error appears when accessing the Control Manager (TMCM) / Apex Central™ Web Console

"Your browser is not supported..." error appears when accessing the Control Manager (TMCM) / Apex Central™ Web Console

Product / Version includes:

Summary