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To resolve the issue:

  1. Close the ServerProtect Management Console.
  2. Edit the admin.ini file in the /Program Files/Trend/SProtect directory of the Information Server.
  3. Add the following line under the [AdminServer] section: 
    ExcludeUNCPath=1
  4. Close and save the file.
  5. Open the ServerProtect Management Console.
  6. Select the Set Scan Option, then click Exclusion List.
  7. In the Excluded file list section, click the Add button and input the variable to add.

    To exclude volume shadow copies from scanning, specify the \Device folder to exclude any permutations of HarddiskVolumeShadowCopy## which may occur.

  8. Click OK.
  9. Click Apply to save the exclusion.
Keywords: exclude Volume shadow copy,ExcludeUNCPath,HarddiskVolumeShadowCopy,serverprotect exclusion