Attention MDR Customers: New Case Submission Flow

As of March 18, 2025, there is an updated process flow to submit MDR-related cases. Please visit this article for details.

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No, it is not possible to restore documents in a single process.

Below are the only options for restoring quarantined documents on SMD:

Manually restore each document to the appropriate location.
Request assistance from Trend Micro Technical Support or contact the Technical Account Manager (TAM) directly.

Keywords: multiple restoration,accidentally quarantined documents,restore quarantined documents,ScanMail for Lotus Domino for Windows,manually restore documents

Restoring multiple quarantined documents in ScanMail for Lotus Domino (SMD) 5.0 in a single process

Product / Version includes:

Scanmail for IBM Domino5.0 , Scanmail For Lotus Domino5

Last updated: 2021/08/28

Solution ID: KA-0001139

Category: Configure

Summary

You accidentally quarantined several documents during the database scan and want to know if it is possible to restore these documents in SMD using a single restoration process.

No, it is not possible to restore documents in a single process.

Below are the only options for restoring quarantined documents on SMD:

Manually restore each document to the appropriate location.
Request assistance from Trend Micro Technical Support or contact the Technical Account Manager (TAM) directly.

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Restoring multiple quarantined documents in ScanMail for Lotus Domino (SMD) 5.0 in a single process

Restoring multiple quarantined documents in ScanMail for Lotus Domino (SMD) 5.0 in a single process

Product / Version includes:

Summary