The list of important log files that you need to collect when there is an upgrade or installation issue are:
- Ofcmas.log inside the \Winnt\ or \Windows folder
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- TMPatch.log in C:\
For WFBS 8.0 and 9.0
- Windows\temp\*.log
- Windows\temp\WFBS_DEBUG\*.*
- System Event Log
- System Information (NFO format)
For WFBS 7.0
- Program Files\Trend Micro\Amsp\Debug\*.log
- Windows\temp\*.log
- Windows\temp\WFBS_DEBUG\*.*
- System Event Log
- System Information (NFO format)
For WFBS 6.0
- Ofcnt.log inside the \Winnt\ or \Windows folder
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- ClientFolder\temp\upgrade.log
- Application and System Event logs (in EVT format)
- System Information (NFO format)
- %windir%\temp\Smex*.log
- %windir%\temp\Setup*.log
- %windir%\temp\SQL*.log
- \\source server\WinDir\OFCMAS.LOG
- \\source & target servers\WinDir\Temp\*.log
- \\source & target servers\TEMP\*.log
- \\target server\<MSA>\SMEX_DatabaseCreation.log
- \\target server\<MSA>\web_server_info.ini
- \\target server\<MSA>\Debug\*.log
- \\GC, DC, DNS, source and target servers\Application event logs
- \\GC, DC, DNS, source and target servers\System event logs
- \\source and target servers\ ==> IIS Manager ==> WinDir\system32\LogFiles\*\*.logs
- \\target server\ ==> regedit ==> HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\*.log
- \\source and target servers\ ==> ipconfig /all ==> everything on the screen
- System Information (NFO format)