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The list of important log files that you need to collect when there is an upgrade or installation issue are:

  • Ofcmas.log inside the \Winnt\ or \Windows folder
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)
  • TMPatch.log in C:\

For WFBS 8.0 and 9.0

  • Windows\temp\*.log
  • Windows\temp\WFBS_DEBUG\*.*
  • System Event Log
  • System Information (NFO format)

For WFBS 7.0

  • Program Files\Trend Micro\Amsp\Debug\*.log
  • Windows\temp\*.log
  • Windows\temp\WFBS_DEBUG\*.*
  • System Event Log
  • System Information (NFO format)

For WFBS 6.0

  • Ofcnt.log inside the \Winnt\ or \Windows folder
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)
  • ClientFolder\temp\upgrade.log
  • Application and System Event logs (in EVT format)
  • System Information (NFO format)
  • %windir%\temp\Smex*.log
  • %windir%\temp\Setup*.log
  • %windir%\temp\SQL*.log
  • \\source server\WinDir\OFCMAS.LOG
  • \\source & target servers\WinDir\Temp\*.log
  • \\source & target servers\TEMP\*.log
  • \\target server\<MSA>\SMEX_DatabaseCreation.log
  • \\target server\<MSA>\web_server_info.ini
  • \\target server\<MSA>\Debug\*.log
  • \\GC, DC, DNS, source and target servers\Application event logs
  • \\GC, DC, DNS, source and target servers\System event logs
  • \\source and target servers\ ==> IIS Manager ==> WinDir\system32\LogFiles\*\*.logs
  • \\target server\ ==> regedit ==> HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\*.log
  • \\source and target servers\ ==> ipconfig /all ==> everything on the screen
  • System Information (NFO format)