Do the following:

On the OfficeScan Server

1. Download the Bandage Pattern Release (BPR) from the download site provided to you by Trend Micro Technical Support.
2. Extract the pattern file (icrc$oth.xxx) to the PCCSRV folder.

   Note: xxx = pattern file version

On the OfficeScan Client

1. Download the Bandage Pattern Release (BPR) from the download site provided to you by Trend Micro Technical Support.

   Note: Before doing the procedure below, you need to disable the "Protect OfficeScan client Services" option in the OfficeScan management console. Go to Networked Computers > Global Client Settings > Client Self-Protection and then disable the option.

   Otherwise, proceed to step 5 below and then UNLOAD and RELOAD the OfficeScan client.

2. Log on to the workstation as an administrator.
3. Go to Control Manager > Administrative Tools > Services.
4. Stop the following services:
   • OfficeScanNT Listener
   • OfficeScanNt RealTime Scan
5. Extract the pattern file (icrc$oth.xxx, where xxx is the pattern file number) to the OfficeScan home directory. By default, this is OfficeScan Client.
6. Restart the following services:
   • OfficeScanNT Listener
   • OfficeScanNt RealTime Scan