Views:

To download and generate the agent diagnostic package:

Go to Internet Options > Security tab.
Select Trusted sites and then click the Custom level button.
Go to Downloads and then click Enablefor the following:
- Automatic prompting for file downloads
- File download
- Font download
Click OK.

Keywords: cannot create diagnostic package,IE blocked files from download,diagnostic package error,how to generate diagnostic package

“Unable to generate a diagnostic package…” appears in Deep Security Manager (DSM) on Windows 2008

Product / Version includes:

Deep Security8.0

Last updated: 2021/08/28

Solution ID: KA-0001616

Category: Troubleshoot

Summary

The Deep Security Manager installed on Windows 2008 server was unable to generate an agent diagnostic package. The following error message appears:

Unable to generate a diagnostic package. Please consult the server0.log in the installation directory for more information.

Prior to getting the above error, you will get a message saying that the Internet Explorer blocked this site form downloading files to your computer.

To download and generate the agent diagnostic package:

Go to Internet Options > Security tab.
Select Trusted sites and then click the Custom level button.
Go to Downloads and then click Enablefor the following:
- Automatic prompting for file downloads
- File download
- Font download
Click OK.

Was this article helpful?