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The issue occurs due to any of the following scenarios:

  • You are using an SMTP server that requires authentication.
  • WFBS may not be automatically updating its configuration file even after you have configured the correct SMTP settings in the console.

To resolve the issue:

  1. Back up these files:
    • ..\PCCSRV\ofscan.ini 
    • ..\PCCSRV\Private\ofcserver.ini
  2. Open the ofcscan.ini file using a text editor like Notepad.
  3. Under the [INI_OUTBREAK_ALERT_SECTION] section, type the following lines:

    Outbreak_Alert_Enable_SMTP=1
    Outbreak_Alert_SMTP_Server=[place your SMTP server here]
    Outbreak_Alert_SMTP_Port=[place your SMTP port here]
    Outbreak_Alert_SMTP_Send_To=[place the email addresses that should receive the notifications]
    Outbreak_Alert_SMTP_Send_From=[place the administrator's email address here]

  4. Look for the [INI_STANDARD_ALERT_SECTION] and type the same lines you added in Step 3.
  5. Under the [CAV_INI_SESSION] section, type the following lines:

    CAV_SMTP_ENABLE=1
    CAV_ALERT_SMTP_SERVER=[place your SMTP server here]
    CAV_ALERT_SMTP_PORT=[place your SMTP port here]
    CAV_ALERT_SMTP_SEND_TO=[place the email addresses that should receive the notifications]
    CAV_ALERT_SMTP_SEND_FROM=[place the administrator's email address here]

  6. Restart the Trend Micro Security Server Master Service.