The issue occurs due to any of the following scenarios:
- You are using an SMTP server that requires authentication.
- WFBS may not be automatically updating its configuration file even after you have configured the correct SMTP settings in the console.
To resolve the issue:
- Back up these files:
- ..\PCCSRV\ofscan.ini
- ..\PCCSRV\Private\ofcserver.ini
- Open the ofcscan.ini file using a text editor like Notepad.
- Under the [INI_OUTBREAK_ALERT_SECTION] section, type the following lines:
Outbreak_Alert_Enable_SMTP=1
Outbreak_Alert_SMTP_Server=[place your SMTP server here]
Outbreak_Alert_SMTP_Port=[place your SMTP port here]
Outbreak_Alert_SMTP_Send_To=[place the email addresses that should receive the notifications]
Outbreak_Alert_SMTP_Send_From=[place the administrator's email address here] - Look for the [INI_STANDARD_ALERT_SECTION] and type the same lines you added in Step 3.
- Under the [CAV_INI_SESSION] section, type the following lines:
CAV_SMTP_ENABLE=1
CAV_ALERT_SMTP_SERVER=[place your SMTP server here]
CAV_ALERT_SMTP_PORT=[place your SMTP port here]
CAV_ALERT_SMTP_SEND_TO=[place the email addresses that should receive the notifications]
CAV_ALERT_SMTP_SEND_FROM=[place the administrator's email address here] - Restart the Trend Micro Security Server Master Service.